FAQs
Frequently Asked Questions
How can I contact FormFit?
For any inquiries or assistance, please reach out to our customer support team at info@formfit.us. We’re here to help and will get back to you as soon as possible.
Do you offer international shipping?
Yes, we proudly ship worldwide.
Where are orders shipped from?
All orders are processed and shipped from our fulfillment center in Hong Kong.
Can I change or cancel my order?
To ensure prompt processing and shipping, order changes or cancellations must be requested within 12 hours of placing your order. After this window, changes cannot be made. However, once your order is delivered, you are welcome to request a return for a full refund.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and PayPal for secure, hassle-free payments.
When will my order be processed?
Orders are processed Monday through Friday, excluding weekends and public holidays. Please allow 1–3 business days for order processing. Once processed, your order will ship the following business day.
During high-volume periods such as holidays or sales, processing may take slightly longer.
How long does shipping take?
Due to increased global demand, please allow 2–4 weeks for your order to arrive, depending on your location. You will receive a shipping confirmation email with tracking details once your order has been dispatched.
What if I don’t receive my order?
If you have not received your order within 30 days of the shipping date, you are eligible for a full refund. Please contact us at info@formfit.us so we can assist you.
Will I be charged customs duties or taxes?
Our prices are listed in U.S. Dollars and are tax-free at checkout. However, depending on your country’s regulations, you may be required to pay import duties, taxes, and customs fees upon delivery. These fees are determined by your local customs office and are the customer’s responsibility.
Please consult your local customs authority for further information. We are not responsible for any delays caused by customs processing.
How do I return an item?
To initiate a return, please contact our support team at info@formfit.us. We’ll guide you through the process and provide all necessary return instructions.
What should I do if my item is damaged, incorrect, or defective?
If you receive a defective, damaged, or incorrect item, please email us at info@formfit.us with your order number, photos of the item(s), and a description of the issue. We will prioritize your case and work quickly to resolve it.
When will I receive my refund?
Refunds are issued to your original method of payment. For credit or debit card purchases, refunds are typically processed within 7–10 business days after the return is received or the cancellation is approved.
If your refund has not appeared after this period, please contact your bank or card provider, as processing times can vary depending on the financial institution.
If you have any further questions or need support, don’t hesitate to reach out — we’re here to help you every step of the way.
FormFit – Gear That Moves With You.